Please locate the Item and Lot Code on your carrier’s sewn-in manufacturer's tag and if they match the Item & Lot Code below, your carrier is part of the recall.

Go Forward 4-in-1 Evolved Ergonomic Carrier

Item: 200-207

Lot Code: 2018 0619 & 2018 0719

The sewn-in manufacturer's tag can be found on the inner side of the waist belt.

Flip Front2back Carrier

Item: 200-103R

Lot Code: 2018 0719

The sewn-in manufacturer's tag can be found on the inner side of the waist belt.

Up Close Newborn Carrier

Item: 200-193A

Lot Code: 2018 0719

The Up Close sewn-in manufacturer's tag can be found on the inner side of the carrier body.

If your product is subject to the recall, we ask that you immediately stop using your product because it may present a potential fall hazard. Infantino would like to replace it for you so you can continue to safely enjoy our products.

Although, thankfully, no injuries have been reported to Infantino, yes, there is a risk that a buckle could break presenting a potential fall hazard to a child.

If you believe your product is subject to the recall, Infantino is asking you to please cut a portion of the waist belt which: a) renders the carrier unusable; and b) allows for appropriate returns and replacements to be facilitated quickly and efficiently.

This will depend on the individual store’s policy. We are happy to assist you.

Consumers will receive the replacement product within 3 – 4 weeks from when the recall packet is received.

You will be notified via email once we receive your recall packet and confirm you own a carrier that is subject to the recall.

No problem, just call our Infantino Customer Support at 1-800-840-4916 and a Customer Service Rep will be happy to assist you.

Unfortunately, it is necessary for us to receive the recall packet (including the waist belt portion of the carrier) to be able to issue a replacement.

Infantino is offering a replacement program only for products subject to the recall. We will supply you with one recall packet via mail for each affected carrier you own. You will be required to complete and return a recall packet for each carrier you own. This will involve cutting a portion of the waist belt on your product to return to us for verification.

No problem, just call our Infantino Customer Support at 1-800-840-4916 and a Customer Service Rep will be happy to assist you.

No – We pay for the shipping on the return and replacement product if your product is subject to the recall.

You will receive a new product of the same model or one of equal value that is not affected by this recall and safe to use.

Infantino is only offering a replacement program at this time.

The replacement product should arrive within 3 to 4 weeks from when we receive your recall packet with the required portion of the waist belt. Please contact us if you have not heard from us in this time.

No, this version is not part of this recall.

No, this version is not part of this recall.